Account problem - Both GW and ncsoft master - Guild Wars Forums

Anarion Silverhand · Dec 09, 2009, 07:40 PM // 19:40

Hey guys...

After returning from a lengthy hiatus I found that my password wasn't working.

Seeing as the "reset password" button in the game is getting me nowhere (punching in my e-mail adress has no apparent effect), I contacted support.

The thing is, I do have an ncsoft master account, but my serials haven't been added, nor can I add them. I keep getting the invalid serial message.

So my question is this: Is there anything I can do besides contacting support and supplying my serials to them and wait for the reply (which seems to take forever).

TheEyesKing · Dec 09, 2009, 08:12 PM // 20:12

the only thing you can do is go buy a new copy of guild wars.

Gennadios · Dec 09, 2009, 08:45 PM // 20:45

As long as you actually have the serials, it's pretty much the most legitimate proof that you actually own the given accounts. Forget the NCSoft master account, aside from the player base getting blackmailed into setting it up for a promotional giveaway a few months ago it's been of no use.

You might also want to think back, maybe you used a different password/e-mail? I switch passwords every few months, and the e-mail address might be from a service you no longer use and forgot about?

Edit:
Also, go directly to Anet support. Don't bother /w NCSoft.

http://www.guildwars.com/support/default.php

Bob Slydell · Dec 09, 2009, 08:48 PM // 20:48

Quote:

Originally Posted by TheEyesKing

the only thing you can do is go buy a new copy of guild wars.

This is incorrect.

OP-
Supply support with your serials to prove ownership of the account and attempt to take it back. It's likely that your account had gotten hacked and they locked it and the hacker had changed the password before as well. All of your stuff is most likely gone and Anet will never restore it, but they can try to restore you access to your account (if you proove ownership with your original serials).

Another thing people get wrong about the NCSoft account and blow it out of proportion are the serials. You can't add serials for an existing GW account to NCsoft and expect it to work, that is not how it works. You have to add the GW ACCOUNT to the NCsoft account, not the accounts serials. The serials section in NC is for new and unused serials to be entered into. Imagine how much abuse people would suffer if you could just add any serial to any NC account? People who carelessly let their account codes just get left out in the open for everyone to see would get hacked left and right.

Anarion Silverhand · Dec 10, 2009, 07:32 AM // 07:32

Thanks for the feedback, guys. NCsoft added my gw account to my ncsoft master account, which made me able to change my pass.
I had indeed been hacked.

Here's the funny thing: Prior to quitting the game, I gave away all my money and all the rare items I had. When logging in after the hack, I discover a set of those consumables, a mini water djinn, a mini black moa chick and a tormented shield. So I actually profited from the hack

jonnieboi05 · Dec 10, 2009, 09:08 AM // 09:08

Quote:

Originally Posted by Anarion Silverhand

Here's the funny thing: Prior to quitting the game, I gave away all my money and all the rare items I had. When logging in after the hack, I discover a set of those consumables, a mini water djinn, a mini black moa chick and a tormented shield. So I actually profited from the hack

lol reverse hack

Glad you're back in the game.

Bristlebane · Dec 10, 2009, 09:49 AM // 09:49

Most likely your account was hacked and sold. It's a GOOD thing the buyer of the account lost it, it will give a clear message to other potential used account buyers they can lose their account anytime without any chance of getting it back.

Arduin · Dec 10, 2009, 10:07 AM // 10:07

Darn, just lost a set of consumables, a Water Djinn, a Black Moa Chick and a Tormented Shield the other day due to some hacker...

Kidding of course, good to know people can get their accounts back after they've been hacked.

And welcome back!

Dec 09, 2009, 07:40 PM // 19:40	#1
Anarion Silverhand Desert Nomad Join Date: Sep 2005 Location: Denmark Guild: None	Account problem - Both GW and ncsoft master Hey guys... After returning from a lengthy hiatus I found that my password wasn't working. Seeing as the "reset password" button in the game is getting me nowhere (punching in my e-mail adress has no apparent effect), I contacted support. The thing is, I do have an ncsoft master account, but my serials haven't been added, nor can I add them. I keep getting the invalid serial message. So my question is this: Is there anything I can do besides contacting support and supplying my serials to them and wait for the reply (which seems to take forever).

Dec 09, 2009, 08:45 PM // 20:45	#3
Gennadios Wilds Pathfinder Join Date: Jun 2009 Profession: N/A	As long as you actually have the serials, it's pretty much the most legitimate proof that you actually own the given accounts. Forget the NCSoft master account, aside from the player base getting blackmailed into setting it up for a promotional giveaway a few months ago it's been of no use. You might also want to think back, maybe you used a different password/e-mail? I switch passwords every few months, and the e-mail address might be from a service you no longer use and forgot about? Edit: Also, go directly to Anet support. Don't bother /w NCSoft. http://www.guildwars.com/support/default.php Last edited by Gennadios; Dec 09, 2009 at 08:49 PM // 20:49..

Dec 09, 2009, 08:12 PM // 20:12	#2
TheEyesKing Ascalonian Squire Join Date: Dec 2009 Location: Denmark Guild: Lf PvP/GvG Guild>.< Profession: R/	the only thing you can do is go buy a new copy of guild wars.

Dec 10, 2009, 07:32 AM // 07:32	#5
Anarion Silverhand Desert Nomad Join Date: Sep 2005 Location: Denmark Guild: None	Thanks for the feedback, guys. NCsoft added my gw account to my ncsoft master account, which made me able to change my pass. I had indeed been hacked. Here's the funny thing: Prior to quitting the game, I gave away all my money and all the rare items I had. When logging in after the hack, I discover a set of those consumables, a mini water djinn, a mini black moa chick and a tormented shield. So I actually profited from the hack

Dec 10, 2009, 09:49 AM // 09:49	#7
Bristlebane Desert Nomad Join Date: Jan 2008 Profession: Mo/	Most likely your account was hacked and sold. It's a GOOD thing the buyer of the account lost it, it will give a clear message to other potential used account buyers they can lose their account anytime without any chance of getting it back.

Dec 10, 2009, 10:07 AM // 10:07	#8
Arduin Grotto Attendant Join Date: May 2005 Location: The Netherlands Guild: Limburgse Jagers [LJ] Profession: R/	Darn, just lost a set of consumables, a Water Djinn, a Black Moa Chick and a Tormented Shield the other day due to some hacker... Kidding of course, good to know people can get their accounts back after they've been hacked. And welcome back!